Refund and Returns Policy
Company: Shenzhen Xuxun Technology Co., Ltd.
Address: 268 Xin’an Market, Longteng Community, Xixiang Street, Bao’an District, Shenzhen, China
At Shenzhen Xuxun Technology Co., Ltd., we are committed to providing high-quality virtual records.
1. Digital Product Refunds
- All virtual records are delivered electronically upon purchase.
- Once a virtual record has been downloaded or accessed, we cannot offer a refund.
- Refunds may be considered only in cases of technical errors, such as file corruption or incorrect delivery, and must be reported within 7 days of purchase.
2. Reporting Issues
If you experience issues with downloading or accessing your virtual record, please contact us immediately with your order number and product details. Our team will work with you to resolve the problem or provide a replacement file if necessary.
3. Exchanges
- Exchanges for different virtual records are generally not available.
- Exceptions may be made at the company’s discretion for technical issues or accidental purchases, upon request within 7 days of purchase.
4. Contact
For questions regarding this Refund and Returns Policy, please contact Shenzhen Xuxun Technology Co., Ltd. at the company address above.